*** UPDATE: Unprecedented rainfall and related flash flooding over the weekend has significantly damaged the infrastructure of the Milton Centennial Pool.
It will remain closed for the remainder of the season as assessment of the extent of the damage continues by our Engineering and Public Works Department. Staff are contacting those who are registered for session 2 swimming lessons regarding refunds of registration fees.
We regret any inconvenience and disappointment this may cause.
July 24, 2023
The Region of Queens Municipality owns, maintains, and operates two outdoor aquatic facilities. The Milton Centennial Pool, located at 287 Highway #8, Milton, and the North Queens Aquatic Centre, located at 9780 Highway #8, Caledonia. Both aquatic facilities are seasonal facilities; open late June to late August, annually offering the Lifesaving Society Swim for Life Program, for youth aged 4 months to teen, and general swims.
Aquatic Program Refund Policy
All refunds will have a $5.00 administration charge.
Refund requests made prior to 4 p.m. the Friday before the swimming lesson session begins, will be issued for any reason, less the $5.00 administration charge.
Refund requests made after 4p.m. the Friday before the swimming lesson session begins will only be issued for medical reasons of the participant, supported by a medical certificate, or for special circumstances.
Once a swimming lesson session has begun refunds will only be issued for medical reasons of the participant supported by a medical certificate or for special circumstances, at a pro-rated rate, based on the number of day/classes that have passed, minus the $5.00 administration charge.
Refund requests can be made verbally. A request in writing may be required at the discretion of the Director of Recreation and Community Facilities.
When a program is cancelled by the Department or changed by the Department after registration in such a manner that it is no longer acceptable to the registrant, the Department will make a full refund, and the $5.00 administration charge will not be applied.