Water and Sewer Billing
Region of Queens Municipality issues invoices for Queens Water Utility and sewer customers quarterly throughout the year.
Each invoice contains charges for water consumption as well as water and sewer service fees. Payment is due 30 days after the invoice date. After 40 days, the Queens Water Utility has the right to discontinue service until payment is received. If sewer charges are outstanding, they become a lien on your property.
PAYING YOUR BILLS
There are a number of different payment options available to municipal water and sewer clients. You can pay in person at the Municipal Administration Building with cash, debit, or cheque.
You can also pay by mailing a cheque to: Region of Queens Municipality, PO Box 1264, Liverpool, NS B0T 1K0.
Payments on accounts can also be made at most Canadian banks or using a credit card through Paymentus (subject to a 2.5% service fee).
For detailed information about making online payments for water and sewer bills, please click here.
WATER UTILITY ASSISTANCE REBATE PROGRAM
Region of Queens Municipality provides several programs to support low-income residents.
Applications for the Water Utility Assistance Rebate Program are accepted from April 1, 2026, to February 28, 2027, for the 2026/2027 tax year, pending budget approval.
To apply to the program, you can download the 2026-2027 Utility Assistance Rebate and Tax Exemption application by clicking here – just complete the form and submit it to the Municipality. If you need assistance completing the form, please call 902-354-3453 or visit staff at the Municipal Administration Building.
For information about the eligibility requirements for the Utility Assistance Rebate program, please refer to Administrative Policy 57 – Utility Assistance Rebate on our website.
CHANGES TO YOUR ACCOUNT INFORMATION
If you are moving, changing the name on your bill or need to revise your mailing address, or if you have any questions about your bill, please contact our Utility Clerk at 902-354-3453 or click here to connect with staff via e-mail.
For information on connecting to water services provided by the Queens Water Utility, please click here.
DID YOU KNOW?
Did you know that you may have your Municipal water shut off for nonpayment? Overdue accounts must be paid in full plus a minimum $60.00 reconnection fee before your water connection is restored. Reconnection services will require a work order and work orders are completed by Queens Water Utility staff in the order in which they are created.
ABOUT CURB STOPS
If you’re a Queens Water Utility customer, your curb stop valve (also known as a control valve) must be accessible to Queens Water Utility staff at all times. It is prohibited to cover the curb stop with grass, ornamental decorations, pavement, garbage cans or bins, or any other object.
WATER RATE SCHEUDLE
Proposed water rates are reviewed and approved the Nova Scotia Regulatory and Appeals Board (NSRAB). The current and future schedule of rates is as follows:
| Effective April 1, 2026 | Effective April 1, 2027 | |
| Water meter size | ||
| 5/8″ (Most residential meters) | $44.86 | $79.78 |
| 3/4″ | $66.32 | $118.66 |
| 1″ | $109.22 | $196.42 |
| 1.5″ | $216.48 | $390.82 |
| 2″ | $345.19 | $624.10 |
| 3″ | $688.42 | $1,246.19 |
| 4″ | $1,074.56 | $1,946.03 |
| 6″ | $2,147.16 | $3,890.05 |
| Consumption Rate | $2.75/m3 | $2.74/m3 |
To view the Region of Queens Municipality’s Water Utility – Order, Rates and Regulations, please click here.
SEWER CHARGES
Municipal sewer clients are charged $65.34 per equivalent unit each quarter.
