The Region of Queens Municipality owns, maintains, and operates two outdoor aquatic facilities. The Milton Centennial Pool, located at 287 Highway #8, Milton, and the North Queens Aquatic Centre, located at 9780 Highway #8, Caledonia. Both aquatic facilities are seasonal facilities; open late June to late August, annually offering the Red Cross Swim Program, for youth aged 4 months to teen, Life Saving Society Programs and general swims.
Aquatic Program Refund Policy
All refunds will have a $5.00 administration charge.
Refund requests made prior to 4 p.m. the Friday before the swimming lesson session begins, will be issued for any reason, less the $5.00 administration charge.
Refund requests made after 4p.m. the Friday before the swimming lesson session begins will only be issued for medical reasons of the participant, supported by a medical certificate, or for special circumstances.
Once a swimming lesson session has begun refunds will only be issued for medical reasons of the participant supported by a medical certificate or for special circumstances, at a pro-rated rate, based on the number of day/classes that have passed, minus the $5.00 administration charge.
Refund requests can be made verbally. A request in writing may be required at the discretion of the Director of Recreation and Community Facilities.
When a program is cancelled by the Department or changed by the Department after registration in such a manner that it is no longer acceptable to the registrant, the Department will make a full refund, and the $5.00 administration charge will not be applied.